Date(s) - 28/04/2016
Park Avenue Hotel
Topic: Managing the Veterinary Reception
Speaker: Brian Faulkner
Further details to follow.
Veterinary receptionists are critical, not only to client satisfaction, but to achieving clinical resolution and optimising profit. Veterinary receptionists need a spectrum of skills, but all too often their training is ad hoc and ‘on the job’. Veterinary reception training can be one of the biggest challenges to running a practice but neglect it or get it wrong and it will have a knock on to the whole team resulting in inconsistent client experiences.
You will be shown how veterinary receptionists are pivotal in ensuring pets, owners, nurses and vets work together to achieve optimum clinical resolution. And how, by getting this right, they contribute to optimum financial resolution. It goes without saying that happy, effective receptionists are also key to a positive and productive practice culture.
Who will benefit: Reception Managers, Practice managers, owners and head nurses. For maximum benefit, we recommend managers bring a key member of their reception team and to make this affordable, we will only charge half price for your second place.
Non members £265 + VAT
SPVS, VPMA or AVSPNI members: £190 + VAT
Includes CPD Certificate, lunch and refreshments
Visit www.spvs-vpma-events.co.uk or call Charlotte Lodge on 01453 872731 to book your place.